Privacy Policy

Introduction

Shieldback Solutions ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or participate in our peer accountability programmes.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our peer accountability cohorts
• Contact us through our website forms
• Subscribe to our communications
• Participate in virtual sessions

This information may include your name, email address, phone number, professional background, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Operating system

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our peer accountability services
• Managing cohort registrations and scheduling
• Communicating with you about sessions, updates, and programme information
• Responding to your inquiries and support requests
• Improving our website and services
• Analyzing usage patterns and trends
• Complying with legal obligations

Disclosure of Your Information

We may share your information in the following circumstances:

• With Other Cohort Members: Your first name and relevant professional context may be shared with other members of your accountability cohort to facilitate peer support.
• With Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as video conferencing platforms, payment processors, and email service providers.
• For Legal Purposes: We may disclose your information if required by law or in response to valid requests by public authorities.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate information
• The right to delete your personal information
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us using the information provided below.

Canadian Privacy Laws

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. We collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Shieldback Solutions
619 Erin St, Winnipeg, MB
Email: [email protected]
Phone: +1 866 797 5776